Frequently Asked
Questions
Everything You Need to Know About Softools
How can I get started with Softools?
Simply contact us through our website to schedule a consultation. From there, we'll discuss your goals, craft a plan, and take the next steps toward growing your business online.
What services does Softools offer?
We provide a wide range of digital marketing services, including social media paid advertising, and Shopify website design, all aimed at helping businesses grow their online presence.
How does Softools customize its services for each client?
We understand that every business is unique, so we tailor our solutions to meet your specific goals, industry needs, and target audience. From initial consultation to ongoing support, everything is designed to suit your business.
Do you offer any discounts or packages for long-term projects?
Yes, we offer discounted rates for clients who sign up for long-term services, especially for ongoing digital marketing campaigns and store management.
Can I upgrade my plan after starting with a lower-tier option?
Absolutely! You can easily upgrade from Basic to Essential Advance or Premium Pro anytime as your business grows.
Do you offer refunds if I'm not satisfied with the service?
We’re committed to providing excellent service. While we don’t offer refunds for completed work, we ensure constant collaboration throughout the process to meet your expectations.
How long does it take to see results?
The timeline for results varies depending on your project scope and objectives. Some clients start seeing improvements within a few weeks, while others might need more time for long-term strategies to take effect.
Do I need to pay the full amount upfront?
No, we only require a 40% deposit to begin your project. This serves as a commitment from both sides. The remaining 60% is only due when we successfully deliver the project, ensuring you're satisfied with the results before completing payment.
What payment methods do you accept?
We accept payments through direct bank transfers, Easypaisa, and PayPal for international clients, making it easy and convenient to work with us regardless of location.
What kind of support do you offer?
We provide 24/7 support during and after your Shopify store is launched and your ad campaigns are running. Our team is always available to ensure everything runs smoothly and address any concerns.
What makes Softools different from other digital marketing agencies?
We pride ourselves on a personal touch, offering round-the-clock support, tailored strategies, and scalable solutions that grow with your business. Plus, our expertise in Shopify design and social media ads ensures you get the best of both worlds.